Lazada Train the Trainer Workshop

Hey Sellers! We hope 2022 has been off to a great start for everyone so far!

The Lazada University Team held a two-day face-to-face Train the Trainer workshop (TTT), conducted by the Singapore University of Social Sciences (SUSS) before we concluded 2021. A batch of self-volunteered seller ambassadors was trained to be certified trainers by Lazada Singapore and are part of Lazada’s Lazstar Program to provide specialized e-commerce education to all sellers in Singapore.

To ensure the event adhered to the COVID-19 restrictions and guidelines, the TTT workshop accommodated our Seller Ambassadors safely with proper zoning, seated five per table, with appropriate sanitation.

Seller Ambassadors have to complete their Health Declaration prior to arriving on campus, scanning the SafeEntry QR Code and ensure their TraceTogether token or app was with them at all times. Participants are also required to have their masks on throughout the workshop. The Lazada team also followed proper social distancing measures, restrictions on mingling across zones while ensuring that participants got the most out of this workshop.

New Lazstar: Esther Tong

The intensive workshop required participants to achieve at least 75% attendance, complete course assessments and post-course evaluation before a Certificate of Completion was awarded to them.

Some topics that were covered included training participants in understanding their audience, storytelling skills, things to note in their presentation slides, and body language cues during their presentations.

With examples from the SUSS trainer, we guided the participants on using the right tone of voice for presentation, the best speaking postures to deliver their presentation, and the use of imagery and colours for their slides. They are also guided on using the best ways to close their presentation in order to achieve the call to action, making sure they leave a memorable experience for their audience.

This training session is part of our initiative to upskill our trainers so that they are well prepared and equipped with the skills to deliver, share their experiences, and impart professional skills to others in the community. They will also aid fellow Sellers in reaching higher achievement in their selling journey on Lazada.

Lazstars 2022:
Current Lazstars Trainers (Names from Left to Right): Anson Chia (Not in Photo), Adrian Goh, Erich Wang, Luo Rong, IKi Cheng, Qishan Soon, Barry Shih, and Philip Yu.
New Lazstar Trainers (Names from Left to Right): Goh Shi Hui, Natalie Low, Casey Gao, Dharma Lim, Leon Yeo, Godwin Goh, and Esther Tong, Prasenjit Sarkar.

To qualify as a ‘Lazstar Certified Trainer’, Seller Ambassadors who volunteered themselves to join the program had to attend and graduate from the Train the Trainer workshop. Afterwards, they can then conduct training courses on behalf of Lazada, and offer training courses on E-commerce as part of its Lazada University Program.

New Lazstar: Leon Yeo

We would like to thank all our Current and New Lazstars for taking their time off their busy schedules to join the training and welcome the new trainers onboard Lazstar Academy. We look forward to work together with them to produce more engaging and qualitied training content!